You will Learn how to

• Define conflict
• Understand the goals in resolving conflict
• Seperate a person from their behavior
• Ask the questions to identify if a person is difficult or upset
• Respond to difficult people in an assertive manner
• Communicate more assertively

Course Benefits

Conflict is a part of each of our lives. How we deal with conflict will determine how the quality of our life plays out. The course will teach you how to identify conflict in your life and how to take control of that conflict to improve your life. You will become more empowered when you finish this course to take more control of your life.

Who should take this Course

This course is designed for anyone who experiences conflict in their life to help them take more control of the outcome of conflict.

Expected duration: 45-60 minutes

• Detailed, informative graphics and right-on-point pop quizzes make your mobile learning experience interactive and fun!

• You are coached through your weak spots and your Practice Test scores tabulated until you have mastered the material!

• Hot Lava modular software design enables you to benefit from 10-15 minute bursts of learning -- perfect for waiting in line, traveling, or anywhere else you can utilize downtime to further your career!

• Post-Presentation Value! Once you make your first presentation after going through this training, this module will continue to serve you as a powerful reference tool instantly freeing you of bulky and immediately obsolete books. Vast information will always be just a tap away whether troubleshooting locally or anywhere else in the world your knowledge is sought!